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PAGE iii Foundational Info 90% shop online 75% of the sales process is done online 1/3 customers call or e-mail before showing up 22% of customers think car salespeople are trustworthy The four things customers use to measure trustworthiness: 1) Are we easy to do business with 2) Do we have their best interests at […]

PAGE iii Foundational Info 80% shop online 75% of the sales process is done online 16% of cars sold in 2013 were sold without a demo 19% if the buyer was female 1/3 customers call or e-mail before showing up 21% of customers think car salespeople are trustworthy The four things customers use to measure

PAGE iii Foundational Info 80% shop online 75% of the sales process is done online 16% of cars sold in 2013 were sold without a demo 19% if the buyer was female 1/3 customers call or e-mail before showing up 21% of customers think car salespeople are trustworthy The four things customers use to measure

  “Given the quarantine coming, I will have a lot of homework and time to perfect my craft, and a lot of materials to facilitate that. Thanks!” Michael Karel, Sales Consultant – Peterson Chevrolet   “This was what I’ve been looking for for a long time; it’s not about the dealership, it’s about the salesperson!”

  “Well done! (Michael) connected with a broad group of guys.” Michael Stovall, General Manager – Clawson Motorsports “Fantastic job, Michael! I’m so thankful for your experience and knowledge.” Carl Tatum, Salesman – Hedrick’s Chevrolet “This class was AWESOME!! Being new in the sales industry, it is a huge eye opener! The main thing I

  In this frequently requested T-3 program, your training leader and managers will learn classic and modern adult learning strategies. Presented privately in either 2 hour seminar or 4 hour workshop formats. Your team members in charge of training your staff will learn: the four stages of adult learning, how to quickly personalize and master

“This workshop was in an easy to digest format with modern relevant material for the digital era in today’s market. Great for all ages/generations, whether you are tech-savvy or not!” Kelly Donelly, Sales & Leasing Consultant – Toyota of Portland “The selling skills involved in the marketing was fascinating.” Jonny Gedeon, Sales – Acura of

“How very refreshing it is to be schooled by an actual former sales manager! This was the best 1 on group interaction I’ve experienced in a long time.” Trish Howard, Sales – Lithia Subaru of Oregon City “Today was loaded with laughs and great content. I loved the training I got today. I definitely got

  “What a great experience! I loved the psychological aspect of this class; use your mind to connect with your customer.” Peter Rowberry, Internet Sales Manager – Ford of Kirkland “I learned a lot about the power of persuasion and how to control the sales process using psychology and skillful questioning.” Kathy Andersen, Sales Consultant

  “Another great day of learning! I am excited to apply what I have learned today.” Terry Beck, Infiniti of Tacoma “I wish you and Donna all the best in the world and I look forward to continued excellent ideas and wisdom from you.” Winston Felix, Salesperson – Sandberg Volvo “VERY informative, LOTS of great