Our People


Michael D. Hargrove


For over forty years now, Michael Hargrove has been an obsessed student of human behavior. In an automotive career that spans well over thirty years, he has been a national award winning sales associate, a three time national award winning sales manager, a two time national award winning general manager, and a highly acclaimed sales and management coach.  Read more>>



Tricia Hess

Executive Assistant/Workshop Registrar

Tricia is the Executive Assistant to Mr. Hargrove and also occasionally serves as our workshop registrar.  She was born and raised in New York and relocated to Portland, Oregon in 2005. Tricia has been in customer service for over 5 years and enjoys getting to know people wherever she is working. She’s worked at Estate Sales Unlimited for all of those five years overseeing the concessions there and she also has worked at a Baskin Robbins ice cream parlor for the last year and a half where she is the assistant manager. Read more>>


Jocelyn Mozak

Web Designer/Virtual Presence Director

As a WordPress web designer, Jocelyn and her team strive to serve clients with integrity and passion.

Born and raised on the East Coast, Jocelyn attended Cornell University, graduating Cum Laude with a Bachelor’s in Electrical Engineering. Following graduation, she worked at Intel as a Senior Hardware Designer. Jocelyn’s hard work and discipline earned her a full scholarship to Stanford University, where she obtained her Master’s in Electrical Engineering.

While her education in engineering certainly refined her technical skills, it is her passion for what she does that makes Jocelyn an outstanding web designer. She is an expert in thinking outside the box and filtering out the key points amidst… Read more>>